VITRUVE Warranty Policy
Vitruve warranty policy
updated: 05th February 2020
Definition of reasonable wear and tear
Reasonable day-to-day use does not warrant replacement or refund. The below description should be used to inform what you should expect of the robustness of Vitruve products given day-to-day use.
It is reasonable to expect that with day-to-day use Vitruve, accesories and encoder case, may suffer minor scratches and scuffs.
The encoder and other Vitruve products are expected to require cleaning, as day-to-day use leaves normal dirt as chalk in the surface.
We are committed to Vitruve products being of the highest quality and easy to use. For this reason, your satisfaction with Vitruve products and Vitruve branded accessories, and your ability to use them easily with optimal results is extremely important to us.
If you have an issue with your Vitruve product or Vitruve branded accessories - please do contact us as soon as possible!
This product warranty applies to Vitruve products and Vitruve branded accessories available for purchase via our website, www.vitruve.fit or www.Vitruve.store
We also promise to let you know, if we make substantial changes to this policy. If you have any questions - just reach out to email@example.com !
When is my Vitruve product covered by warranty?
Vitruve warrants that your encoder and Vitruve branded accessories shall, as of the date of delivery, be free from material defects for a period of two(2) years. (The date of delivery is considered the date that our delivery service has recorded delivering your Vitruve product as per delivery tracking, not any other date.)
To be eligible for warranty service, you must contact the Vitruve customer service team firstname.lastname@example.org and have requested a Return Merchandise Authorization (RMA) under warranty, within the warranty period.
What is my entitlement under warranty?
This warranty ensures that your Vitruve product and Vitruve branded accessories are functional, within the warranty period, given reasonable use and wear and tear (please consider the ‘definition of reasonable wear and tear’ above). Under this warranty, if a product is not functional within the warranty period, given reasonable use and wear and tear - then the customer is eligible for a replacement or refund.
What are the conditions of Vitruve's warranty policy?
Please note the following warranty conditions below. These provide details of warranty terms, remedies and process.
LIMITED WARRANTY TERMS
Vitruve warrants that your purchased Vitruve products and Vitruve branded accessories shall be free from defects in materials and workmanship, under normal use for a period of two(2) years from the date of delivery. (The date of delivery is considered the date that our delivery service has recorded delivering your Vitruve product as per delivery tracking, not any other date.)
Vitruve provides this limited warranty to you, only if you purchased the product from Vitruve, via Vitruve's website (speed4lifts.com and sub-websites).
If a defect with your Vitruve product arises within the warranty period you are required to contact the Vitruve customer service team with an RMA request under warranty, also within the same warranty period.
If the validity of your RMA request under warranty is accepted by Vitruve , Vitruve agree to either;
repair the product at no charge using new or refurbished replacement parts, or
replace the product with a new or refurbished product (with the replacement product being of identical model or functional equivalent), or
refund the full amount that you paid for the product.
To minimise impact on the environment, Vitruve prefers to repair and replace using refurbished parts and products.
Also, as part of our promise to only sell the highest quality products;
If the Vitruve team agrees to service your product under warranty, the cost of shipping defective products will be covered by Vitruve . This means that if Vitruve accepts your product to be serviced under warranty, then;
In the instance of repairs and replacement - you will not have to pay or will be reimbursed for any shipping charges, or
In the instance of refunds - you will be refunded for shipping charges
Any product(s) that have been repaired or replaced under this warranty policy will have warranty coverage for (2) years from the date of delivery. (The date of delivery is considered the date that our delivery service has recorded delivering your repaired / replaced unit to you, as per delivery tracking.)
HOW TO OBTAIN WARRANTY SERVICE
To obtain warranty service, you are required to contact the Vitruve Customer Experience Experts with an RMA request under warranty, also within the same warranty period.
Once our customer service team accepts your RMA request, you will be provided details with confirmation of the RMA. This will provide details of the location where the returned item should be posted to. If you have not received these confirmation details, you are not authorised to return products to Vitruve . Vitruve retains the right to not process products sent to Vitruve without Vitruve confirmation of the RMA.
To complete the RMA you will be required to:
Ship the products back, within one week of being provided the details of the warranty RMA confirmation. This should be confirmed by the timestamp on the package from the postal service and / or the shipping invoice. Vitruve reserves the right to not accept returns that are shipped back outside of this timeframe.
Pack the item(s) safely for shipping, to prevent damage during transport. Items should be returned in either their original packaging or packaging providing an equal degree of protection, to the address specified by Vitruve . Vitruve reserves the right to not accept returns that are damaged during postage, as a result of not being properly packaged for shipping.
The RMA number and documentation must be included along with your returned product.
Ship the item with a service providing tracking. You must provide this tracking number to Vitruve as part of the validity of the RMA. Vitruve reserves the right to not accept returns that are posted without a correct and valid tracking number. Please note that you assume the risk of loss or damage to returned product(s) while in transit back to Vitruve .
Once your return is deemed a warranty replacement, if required, the customer we submit refund requests immediately. You will see the refund as a credit in approximately 5-10 business days, depending on your bank.
Please also note:
Vitruve may also require you to show proof of purchase details and answer certain questions about your use of the product, before providing warranty service.
It is likely that data such as your personalised profile will be removed from Vitruve products during warranty servicing. Vitruve will not be responsible for any such loss.
Vitruve reserves the right to inspect and triage items returned under warranty, prior to issuing replacements or refunds. This is to verify that;
A correct and valid tracking number has been received by the Vitruve team,
The items have been received by the Vitruve team in the correct time frame, and
The item has been correctly packaged and has not been damaged in freight
The item is indeed suffering the issue, permitting claim against this warranty
EXCLUSIONS AND LIMITATIONS
Please note that this warranty applies only to products and accessories manufactured by Vitruve that are marked with the “Vitruve ” trade name or logo and contain a valid Vitruve serial number which has not been removed or altered.
Vitruve does not warrant that the operation of the product will be uninterrupted or error-free. For this reason, this warranty does not cover software embedded in any Vitruve product and related services provided by Vitruve.
This warranty applies only to the original purchaser of the product that was purchased from the Vitruve's website (speed4lifts.com, Vitruve.store and sub-websites).
Without limiting the foregoing, this warranty does not apply to, the following:
use with non-Vitruve accessories such as cables and storage cases;
normal wear and tear or aging of the product, such as scratches, dents, scuffs, plus loosening and wearing of parts over time;
defects or damage caused by misuse, accident, alteration, unusual stress, modification, improper or unauthorized repair, improper storage or third-party applications downloaded to the product;
damage caused by using the products outside the permitted or intended uses described in instructions provided by Vitruve;
modifications of the product’s firmware or software by anyone other than Vitruve officially;
with improper voltage, power supply or batteries.
Damage due to excessive moisture
Please note that Vitruve reserves the right to disable products in instances of suspected fraud, counterfeit use, stealing or loss during shipment.
Vitruve is not responsible for damage or injuries arising from failure to follow instructions related to product use.
LIMITATION OF DAMAGES
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, Vitruve SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO THE LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, EVEN IF Vitruve HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
This limited warranty shall be governed by the laws of the City of Móstoles, Madrid, Spain, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. In the event that a consumer brings any claims arising under this limited warranty, the parties agree that the sole and exclusive jurisdiction shall be the State and Federal Courts located in Madrid, Spain.
We want to help you get the most out of Vitruveproducts and services. If you have any questions about this product warranty, please contact us via email@example.com or write to us at:
Speed4Lifts S.L C/Rio Segre nº8 5ºC 28935, Móstoles, Madrid, Spain.